Empower Customers with Seamless Self-Service Solutions
NyAsset’s Customer & Self-Service platform revolutionizes how utilities engage with customers, offering them easy access to manage accounts, track consumption, and make payments in real time.
Expanded Benefits of Customer Self-Service
- 24/7 Access to Services
Customers can access their utility accounts anytime, enabling them to make payments, monitor usage, and resolve queries without time constraints. - Reduced Call Center Workload
Self-service platforms automate routine inquiries, freeing up your customer support team to focus on more complex issues. - Faster Issue Resolution
With automated tools like chatbots and real-time updates, customers can get answers to their queries quickly and efficiently. - Improved Transparency
Customers can monitor their usage patterns and billing details, building trust through clear and accessible information. - Enhanced Customer Satisfaction
Personalized experiences, such as tailored notifications and alerts, make customers feel valued and informed. - Lower Operational Costs
By automating customer service processes, utilities can significantly reduce administrative costs and improve operational efficiency.
Ready to see how the NyOne platform can benefit your Utility?
If you are enthusiastic about working with industry leaderswho can make a difference, we invite you to join us.
A more connected, quicker, and more convenient customer service experience
Boost your water utility’s potential with targeted solutions, addressing critical pain points to enhance customer satisfaction and operational efficiency.
Faster and accurate customer onboarding
Reduce the time for onboarding new customers by up to 50%. Set up service, finalize service agreements, and collect service charges or collateral during the interaction with ease, notifying the customer of progress in real-time.
Intuitive customer self-service options for mobile and web access
Increase customer loyalty and reduce time to service by offering modern methods to pay bills, track service consumption, request and initiate services like pause service, transfer connection, flag emergency, budget billing, auto-pay, etc. within minutes, and send all service usage notifications, billing notifications, offers, and allied alerts.
Customer history at your fingertips (360-degree view)
Better serve customers with historical data in an easy-to-use and understandable platform that informs executives and CSRs about decision-making and customer service.
Live dashboards and reports
Increase productivity and quality with real-time progress tracking, pending requests, and MIS reports, all in a user-friendly, customized dashboard that supports better management decisions.
Integrated account operations
The NyOne platform can connect your disconnected or siloed metering, billing, and accounting operations to the CIS system.
Improve query resolution time
Get a consolidated, unified portal to handle customer queries coming from different channels. Automate personalized alerts, offers, newsletters, and allied campaigns for your customers with built-in AI analytics, resulting in better customer relationships.
Ready to see how the NyOne platform can benefit your Utility?
Step into the world of NyOne and explore a spectrum of utility solutions.Every use case, one comprehensive tour. Ready to transform your utility operations?
Features of Our Customer & Self-Service Tools
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